Privacy Policy

1. Introduction

This Privacy Policy explains how Tiles AI ("Tiles," "we," "us," or "our") collects, uses, and shares information when you visit our website or use our products and services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Account information: name, work email address, company name, and role, provided when you request a demo or sign up for the Service.
• Usage data: information about how you interact with our website and Service, such as pages visited and actions taken.
• Customer content: data your organization connects to or processes through the Service, which is handled under the terms of your organization's agreement with us.
• Device and log data: IP address, browser type, and similar technical information collected automatically.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Respond to inquiries and provide customer support
• Communicate with you about updates, security notices, and administrative matters
• Maintain the security and integrity of the Service
• Comply with legal obligations

4. AI Features and Model Training

The Service integrates with third-party AI model providers (such as Anthropic, OpenAI, and Google) to power the agents, skills, and apps your organization configures within Tiles.

Where the Service uses AI models to process Customer Content, we do not use Customer Content to train underlying AI models without your organization's explicit opt-in. Customer Content is used only to provide the Service to your organization, consistent with your organization's configuration and governance settings.

5. How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate the Service (such as hosting and analytics providers), under confidentiality obligations consistent with this policy, or when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

6. Cookies

We may use cookies and similar technologies to operate and improve our website, understand usage, and remember your preferences. You can control cookies through your browser settings.

7. Data Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention and Deletion

We retain information for as long as needed to provide the Service and for legitimate business or legal purposes. Customer Content is retained according to your organization's agreement with us and is deleted or returned upon request, subject to reasonable technical and legal limitations.

9. Children's Privacy

The Service is intended for business use and is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will delete it.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at hello@tileshq.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent revision at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@tileshq.com.