Start by identifying manual, time-consuming tasks.
Rather than bolting on AI to existing flows, rethink entire flows.
Enable teams to build things without Engineering or IT.
CSM spends hours gathering customer information spread across Salesforce, Zendesk, and Slack to understand the health of each customer, leaving little time to focus on the customers who need it most.
A renewal agent continuously monitors accounts across sales, support, and R&D systems, flags risk, and proactively surfaces next steps for each customer. The CSM spends time where it matters: risky accounts, and relationship building.
The account executive uploads every contract to Legal for review. The majority of redlines are standard terms that Legal already knows can be waived without escalation.
Now, an account exec runs the contract through the official legal skill — right from Slack. Standard terms are auto-approved, and any exceptions are escalated to Legal, saving time on the closing process.
To inspect pipeline health, the VP of RevOps asks their team, looks at Gong and Salesforce, or uses a point solution like Clari. What they learn may or may not be accurate, and they can't verify it themselves without spending hours gathering context.
Now, the VP of RevOps has built their own Deal Pulse app — encoding years of expertise and judgment about what makes a deal likely to close into a real scoring model. It pulls data from Gong and Salesforce, giving them an instant, accurate read on the business without relying on filtered information spread across multiple systems.
AI usage was unevenly spread across teams with no shared templates or best practices. While token usage was climbing for some teams, leadership had no visibility into what was working.
Tiles' AI Command Center gives leaders full visibility into AI usage across teams, directly tying usage to outcomes. Verified best practices for agents, skills, and official team apps — all governed and secure — raise the bar for every employee.